Refund Policy

Refunds

All prices are in Canadian dollars (CAD).

When you get a full refund: you cancel before your order ships; your order arrives damaged, defective or is the wrong item (contact us with a photo within 7 days of delivery, and we can send a free replacement instead if you prefer); or your order has not arrived within 30 days of the estimated delivery date.

Returned unused items: if you return an unused squishy in its original sealed packaging within 14 days of delivery, we refund the price of the product once we receive it. Return shipping is not refunded.

No refunds: squishies that pop, rip, tear, leak or lose their shape after use are not eligible for a refund. See our Return policy for details.

How refunds are paid: refunds go back to your original payment method within 10 business days of approval. Your bank may take a few extra days to show it.

To request a refund, contact us through our Contact page with your order number.