Terms of Service | Cronchie

Who we are: the Cronchie online store is operated by Neymat Haus, a sole proprietorship based at 2544 Weston Rd, Unit #982, North York, ON M9N 2A6, Canada. By using this website or placing an order, you agree to these terms.

Products: our squishies are handmade, so size, colour and shape can vary slightly from the photos. They are not edible. They are intended for adults; keep them away from children. Squeeze gently and do not puncture, bite or stretch them.

Prices and payment: all prices are in Canadian dollars (CAD). We do not currently charge sales tax. Payment is taken when you place your order. We may correct pricing errors and cancel affected orders with a full refund.

Shipping: we currently ship to Canada only. Delivery times are estimates. See our Shipping policy for details.

Cancellations, returns and refunds: you can cancel before your order ships for a full refund. Returns and refunds are handled under our Return and Refund policies. Squishies that pop, rip, tear, leak or lose their shape after use are not eligible for a return or refund.

Limitation of liability: to the extent permitted by law, our liability for any order is limited to the amount you paid for it. Nothing in these terms limits your rights under Ontario consumer protection law.

Governing law: these terms are governed by the laws of the Province of Ontario and the federal laws of Canada.

Contact: questions about these terms can be sent through our Contact page.